LifeSaver EMS was facing challenges in managing and accessing their vast knowledge resources. The team needed a solution that could help them organize, access, and utilize this information effectively.
With Deskhero, LifeSaver EMS was able to structure their data lists, create user groups, and manage their knowledge base efficiently. The platform's custom fields and email domains allowed for personalized customer interactions, while the REST API facilitated seamless integration with other systems.
Deskhero's advanced AI capabilities proved instrumental for LifeSaver EMS. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, improving the team's response times.
Furthermore, Deskhero's AI-powered comprehensive search bar enhanced the search results, making it easier for the team to find relevant information quickly. The AI also generated knowledge base articles from Word, PowerPoint, and PDF files, providing the team with a rich source of information.
Overall, Deskhero's AI capabilities have helped LifeSaver EMS improve their knowledge management practices, enhance information accessibility, and boost their customer support performance.
How does Deskhero's AI improve knowledge management?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content. It enhances search results, making it easier to find relevant information quickly. It also generates knowledge base articles from various file types, providing a rich source of information.
What is the benefit of using Deskhero's AI capabilities?
Deskhero's AI capabilities can help improve knowledge management practices, enhance information accessibility, and boost customer support performance. It can also help in managing and prioritizing support tickets effectively.
Can Deskhero's AI generate knowledge base articles?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files, enriching the information available to the support team.
* This article provides an example of how a fictive company in the Emergency medical services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
