LifeSaver EMS maintains a comprehensive knowledge base to assist both their customers and their support team. With Deskhero's AI capabilities, they have been able to enhance the usability of this knowledge base significantly.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations to generate relevant content. This has resulted in a more comprehensive and up-to-date knowledge base, providing valuable information to both customers and the support team.
Deskhero's AI also enhances the search functionality of the knowledge base. It uses the same OpenAI Embeddings to deliver accurate search results, making it easier for users to find the information they need.
LifeSaver EMS also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant websites. The AI analyzes the scraped data and updates the knowledge base accordingly, ensuring that the information is always current.
With Deskhero, LifeSaver EMS has been able to provide better support to their customers and their team. The AI capabilities of the platform have made their knowledge base more accessible and user-friendly, enhancing the overall customer service experience.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI Embeddings from various sources to generate relevant content for the knowledge base. It also enhances the search functionality, delivering accurate results based on the user's query.
What is the website scraping feature?
Deskhero's website scraping feature allows you to extract data from relevant websites. The AI analyzes this data and uses it to update the knowledge base, ensuring that the information is always current.
How does the AI improve the search functionality of the knowledge base?
The AI uses OpenAI Embeddings to understand the user's query and deliver accurate search results. This makes it easier for users to find the information they need.
* This article provides an example of how a fictive company in the Emergency medical services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
