MediAid receives numerous support tickets daily, ranging from queries about services to complaints and emergency requests. With Deskhero's advanced AI capabilities, these tickets are automatically categorized and prioritized based on their urgency and content. This has significantly reduced the time taken to sort and assign tickets, allowing MediAid to respond to emergencies more promptly.
The AI also leverages OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies to common queries. This not only speeds up the response time but also ensures consistency in the quality of responses. The AI also learns from each interaction, continuously improving its suggestions over time.
Deskhero's comprehensive search bar powered by AI has made it easier for MediAid's support team to find relevant information quickly. Whether it's a specific ticket, a knowledge base article, or a policy document, the AI-enhanced search delivers accurate results in seconds.
MediAid also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further streamlined their support operations, reducing the need for manual data entry and minimizing the risk of errors.
With Deskhero, MediAid has been able to improve their customer support operations significantly. The advanced AI capabilities of the platform have not only made the process more efficient but have also enhanced the quality of their support services.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content and urgency of each ticket. It then categorizes and prioritizes them accordingly, ensuring that urgent matters are addressed promptly.
How does the AI suggest replies to queries?
The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest appropriate responses to queries. It learns from each interaction, continuously improving its suggestions over time.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, further streamlining your support operations.
* This article provides an example of how a fictive company in the Emergency medical services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
