AidFleet manages a high volume of support tickets daily, each requiring immediate attention. The company uses Deskhero's AI-powered ticket management system to automatically categorize and prioritize these tickets, significantly improving their response times and overall efficiency.
Deskhero's AI capabilities also enable AidFleet to generate knowledge base articles from various sources like word documents, powerpoint presentations, and pdf files. This feature has simplified the process of updating their knowledge base with relevant information, improving the accessibility of critical data for their team and customers.
AidFleet also leverages Deskhero's website scraping feature to extract relevant data from various online sources. The AI processes this data to generate suggested replies, enhancing the quality of their customer service and reducing the workload of their support team.
Deskhero's comprehensive search bar, powered by OpenAI Embeddings, helps AidFleet's support team find relevant content quickly. This feature has significantly reduced the time spent searching for information, allowing the team to focus more on resolving customer issues.
Finally, AidFleet uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further improved their support operations, making it easier for the team to manage and resolve tickets.
How has Deskhero's AI capabilities improved AidFleet's response times?
Deskhero's AI-powered ticket management system automatically categorizes and prioritizes tickets, significantly improving AidFleet's response times and overall efficiency.
How does AidFleet use Deskhero's website scraping feature?
AidFleet leverages Deskhero's website scraping feature to extract relevant data from various online sources. The AI processes this data to generate suggested replies, enhancing the quality of their customer service.
How has Deskhero's comprehensive search bar helped AidFleet?
Deskhero's comprehensive search bar, powered by OpenAI Embeddings, helps AidFleet's support team find relevant content quickly, reducing the time spent searching for information.
* This article provides an example of how a fictive company in the Emergency Relief and Aid Transport Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
