AidJet deals with a high volume of support tickets daily, ranging from logistical queries to emergency dispatch requests. The company leverages Deskhero's AI-powered ticket management system to prioritize and categorize these tickets based on urgency and topic. This has significantly reduced response times and improved the efficiency of their support team.
Deskhero's AI capabilities also help AidJet in generating knowledge base articles from various sources like word documents, powerpoint presentations, and pdf files. This feature enables the company to quickly update their knowledge base with relevant information, improving the accessibility of critical data for both their team and customers.
Furthermore, AidJet uses Deskhero's website scraping feature to pull relevant data from various online sources. The AI then processes this data to generate suggested replies to customer queries, enhancing the quality of their customer service.
Deskhero's comprehensive search bar, powered by OpenAI Embeddings, helps AidJet's support team find relevant content quickly. This feature has significantly reduced the time spent searching for information, allowing the team to focus more on resolving customer issues.
Finally, AidJet leverages Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further streamlined their support operations, making it easier for the team to manage and resolve tickets.
How has Deskhero's AI capabilities improved AidJet's response times?
Deskhero's AI-powered ticket management system categorizes and prioritizes tickets based on urgency and topic, significantly reducing response times.
How does AidJet use Deskhero's website scraping feature?
AidJet uses Deskhero's website scraping feature to pull relevant data from various online sources. The AI then processes this data to generate suggested replies to customer queries.
How has Deskhero's comprehensive search bar helped AidJet?
Deskhero's comprehensive search bar, powered by OpenAI Embeddings, helps AidJet's support team find relevant content quickly, reducing the time spent searching for information.
* This article provides an example of how a fictive company in the Emergency Relief and Aid Transport Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
