First Response Solutions uses Deskhero's AI capabilities to manage and prioritize their emergency calls. The AI system leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest the most relevant responses. This has significantly reduced their response times and improved the quality of their services.
Deskhero's custom fields and structured data lists have enabled First Response Solutions to categorize and manage their emergency cases more efficiently. The AI system uses this structured data to predict the urgency of new tickets and automatically assign them to the appropriate response teams.
The AI-powered comprehensive search bar has made it easier for First Response Solutions' staff to find relevant information quickly. The AI system uses OpenAI Embeddings from the knowledge base and scraped website data to enhance search results, saving valuable time during emergencies.
First Response Solutions also uses Deskhero's REST API to integrate the platform with their existing systems. This has enabled them to leverage the AI capabilities of Deskhero across their entire operation, improving their overall efficiency.
Overall, Deskhero's advanced AI capabilities have transformed First Response Solutions' emergency services. The platform has not only improved their operational efficiency but also saved lives by reducing response times.
How does Deskhero's AI system prioritize emergency calls?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to predict the urgency of new tickets. It then automatically assigns these tickets to the appropriate response teams.
How does Deskhero's AI system enhance search results?
Deskhero's AI system uses OpenAI Embeddings from the knowledge base and scraped website data to enhance search results. This makes it easier for staff to find relevant information quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems. This enables companies to leverage the AI capabilities of Deskhero across their entire operation.
* This article provides an example of how a fictive company in the Emergency response operations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
