Rapid Rescue Inc. uses Deskhero's AI capabilities to manage and prioritize incoming emergency tickets. The AI system leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest the most relevant responses. This has significantly reduced the response time and improved the accuracy of their emergency services.
Deskhero's custom fields and structured data lists have enabled Rapid Rescue Inc. to categorize and manage their emergency cases more efficiently. The AI system uses this structured data to predict the urgency of new tickets and automatically assign them to the appropriate response teams.
The AI-powered comprehensive search bar has made it easier for Rapid Rescue Inc.'s staff to find relevant information quickly. The AI system uses OpenAI Embeddings from the knowledge base and scraped website data to enhance search results, saving valuable time during emergencies.
Rapid Rescue Inc. also uses Deskhero's REST API to integrate the platform with their existing systems. This has enabled them to leverage the AI capabilities of Deskhero across their entire operation, improving their overall efficiency.
Overall, Deskhero's advanced AI capabilities have transformed Rapid Rescue Inc.'s emergency response operations. The platform has not only improved their customer support services but also saved lives by reducing response times.
How does Deskhero's AI system prioritize emergency tickets?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to predict the urgency of new tickets. It then automatically assigns these tickets to the appropriate response teams.
How does Deskhero's AI system enhance search results?
Deskhero's AI system uses OpenAI Embeddings from the knowledge base and scraped website data to enhance search results. This makes it easier for staff to find relevant information quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems. This enables companies to leverage the AI capabilities of Deskhero across their entire operation.
* This article provides an example of how a fictive company in the Emergency response operations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
