Rapid Rescue Inc. deals with a high volume of emergency calls and queries daily. The company uses Deskhero's ticket management system to handle these efficiently. The advanced AI capabilities of Deskhero help in sorting and prioritizing the tickets based on urgency and type of emergency, ensuring that the most critical cases are attended to promptly.
The company also utilizes Deskhero's knowledge base feature to store and manage important documents like emergency protocols, guidelines, and manuals. The AI capabilities of Deskhero generate embeddings from these files, which are then used to provide quick and relevant responses to queries, saving valuable time during emergencies.
Deskhero's website scraping feature is used by Rapid Rescue Inc. to gather real-time data from various sources like weather updates, traffic information, and news sites. This data is processed by the AI to provide actionable insights, helping the team respond more effectively to emergencies.
Rapid Rescue Inc. also leverages Deskhero's custom email domains and user groups features to create a structured communication system. The AI capabilities of Deskhero help in routing the emails to the right teams and individuals, improving the overall efficiency of the response process.
Overall, Deskhero's advanced AI capabilities have greatly enhanced Rapid Rescue Inc.'s emergency response efficiency, helping them save more lives.
How does Deskhero's AI prioritize emergency tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content and urgency of the tickets. It then sorts and prioritizes them based on the severity of the emergency and other factors.
How does Deskhero's AI use the knowledge base to respond to queries?
The AI generates embeddings from the files in the knowledge base and uses these to provide quick and relevant responses to queries.
How does Deskhero's AI use website scraped data?
Deskhero's AI processes the scraped data to provide actionable insights, such as weather updates, traffic information, and news updates, which can help in responding more effectively to emergencies.
* This article provides an example of how a fictive company in the Emergency Response industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
