First Aid Force receives numerous emergency calls and support requests every day. The company uses Deskhero's ticket management system to handle these efficiently. The advanced AI capabilities of Deskhero help in sorting and prioritizing the tickets based on urgency and type of emergency, ensuring that critical cases are addressed promptly.
The company also utilizes Deskhero's knowledge base feature to store and manage crucial documents like emergency protocols, guidelines, and manuals. The AI capabilities of Deskhero generate embeddings from these files, which are then used to provide quick and relevant responses to queries, saving precious time during emergencies.
First Aid Force uses Deskhero's website scraping feature to gather real-time data from various sources like weather updates, traffic information, and news sites. This data is processed by the AI to provide actionable insights, helping the team respond more effectively to emergencies.
First Aid Force also leverages Deskhero's custom email domains and user groups features to create a structured communication system. The AI capabilities of Deskhero help in routing the emails to the right teams and individuals, improving the overall efficiency of the response process.
Overall, Deskhero's advanced AI capabilities have greatly enhanced First Aid Force's emergency response efficiency, enabling them to save more lives.
How does Deskhero's AI prioritize emergency tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content and urgency of the tickets. It then sorts and prioritizes them based on the severity of the emergency and other factors.
How does Deskhero's AI use the knowledge base to respond to queries?
The AI generates embeddings from the files in the knowledge base and uses these to provide quick and relevant responses to queries.
How does Deskhero's AI use website scraped data?
Deskhero's AI processes the scraped data to provide actionable insights, such as weather updates, traffic information, and news updates, which can help in responding more effectively to emergencies.
* This article provides an example of how a fictive company in the Emergency Response industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
