Shelter Haven uses Deskhero's AI capabilities to manage and prioritize incoming requests for assistance. The platform's ticket management system, enhanced by AI, automatically categorizes and prioritizes tickets based on urgency, ensuring that critical cases receive immediate attention. This has significantly reduced response times and improved the overall efficiency of the organization.
The knowledge base feature of Deskhero is used to store and manage all of Shelter Haven's resources, including policy documents, manuals, and presentations. The AI capabilities of Deskhero use OpenAI embeddings from these resources to generate suggested replies to inquiries, reducing the time spent by staff on routine queries.
Shelter Haven also uses Deskhero's custom fields and user groups features to segment their clients and volunteers. This allows them to provide personalized support and communication, enhancing the overall client experience.
Deskhero's website scraping feature is used to gather relevant information from various sources, which is then used to keep the knowledge base up-to-date. The AI capabilities of Deskhero enhance the search results, making it easier for staff to find the information they need.
Finally, Shelter Haven uses the REST API of Deskhero to integrate the platform with their existing systems, ensuring a seamless flow of information and enhancing overall operational efficiency.
How does Deskhero's AI capabilities help in prioritizing tickets?
Deskhero's AI capabilities analyze the content of incoming tickets and categorize them based on urgency. This ensures that critical cases are attended to promptly.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI embeddings from various resources like previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance the search results, making it easier for users to find the information they need.
How does Shelter Haven use Deskhero's REST API?
Shelter Haven uses Deskhero's REST API to integrate the platform with their existing systems. This ensures a seamless flow of information and enhances overall operational efficiency.
* This article provides an example of how a fictive company in the Emergency Shelter and Care industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
