Refuge Relief uses Deskhero's AI-powered ticket management system to efficiently process and prioritize incoming requests. The AI analyzes the content of each ticket, categorizes them based on urgency, and assigns them to the appropriate team. This has resulted in faster response times and improved service delivery.
The knowledge base feature of Deskhero is used to store all of Refuge Relief's resources, such as policy documents, manuals, and training materials. The AI capabilities of Deskhero use OpenAI embeddings from these resources to generate suggested replies to inquiries, freeing up staff time and improving the accuracy of responses.
Refuge Relief also uses Deskhero's custom fields and user groups features to segment their clients and volunteers. This enables them to deliver personalized support and communication, improving client satisfaction and engagement.
Deskhero's website scraping feature is used to gather relevant information from various online sources, which is then used to update the knowledge base. The AI capabilities of Deskhero enhance the search results, making it easier for staff to access the information they need quickly and accurately.
Lastly, Refuge Relief uses the REST API of Deskhero to integrate the platform with their existing systems, ensuring a seamless flow of information and enhancing overall operational efficiency.
How does Deskhero's AI capabilities help in processing tickets?
Deskhero's AI capabilities analyze the content of incoming tickets, categorize them based on urgency, and assign them to the appropriate team. This ensures efficient processing of requests and faster response times.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI embeddings from various resources like policy documents, manuals, and training materials to generate suggested replies to inquiries. This improves the accuracy of responses and frees up staff time.
How does Refuge Relief use Deskhero's REST API?
Refuge Relief uses Deskhero's REST API to integrate the platform with their existing systems. This ensures a seamless flow of information and enhances overall operational efficiency.
* This article provides an example of how a fictive company in the Emergency Shelter and Care industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
