Empower Advocacy receives a high volume of inquiries from employees seeking advice on workplace rights, benefits, and legal issues. They use Deskhero's ticket management system to organize these inquiries and ensure timely responses. The AI capabilities of Deskhero help Empower Advocacy's support team by suggesting replies based on previous tickets and knowledge base articles.
The AI also enhances the search results within the platform, making it easier for the support team to find relevant information. This is particularly useful when dealing with complex inquiries that require in-depth knowledge of specific topics.
Empower Advocacy also uses Deskhero's custom fields and user groups features to categorize inquiries and assign them to the appropriate team members. This ensures that each inquiry is handled by a staff member with the right expertise.
Furthermore, the AI capabilities of Deskhero are used to generate knowledge base articles from word, powerpoint, and pdf files. These articles serve as a valuable resource for both the support team and the employees seeking advice.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency of Empower Advocacy's customer support process, enabling them to provide better service to more employees.
How does Deskhero's AI suggest replies?
Deskhero's AI suggests replies based on OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. The embeddings are used to find relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by using OpenAI Embeddings to find relevant content based on the search query. This makes it easier for users to find the information they need.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI generates knowledge base articles from word, powerpoint, and pdf files. It uses OpenAI Embeddings to understand the content of these files and generate articles that can be added to the knowledge base.
* This article provides an example of how a fictive company in the Employee advocacy groups industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
