Workplace Rights Group uses Deskhero's structured data lists and custom email domains to manage their large database of members and handle incoming inquiries. The advanced AI capabilities of Deskhero help the organization's support team by suggesting replies based on previous tickets and knowledge base articles.
The AI also enhances the search results within the platform, making it easier for the support team to find relevant information. This is particularly useful when dealing with complex inquiries that require in-depth knowledge of specific topics.
Workplace Rights Group also uses Deskhero's kanban board feature to visualize their workflow and track the progress of each inquiry. The AI capabilities of Deskhero help the organization prioritize inquiries based on their urgency and complexity.
Furthermore, the AI capabilities of Deskhero are used to generate knowledge base articles from word, powerpoint, and pdf files. These articles serve as a valuable resource for both the support team and the members seeking advice.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency of Workplace Rights Group's helpdesk services, enabling them to provide better support to their members.
How does Deskhero's AI suggest replies?
Deskhero's AI suggests replies based on OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. The embeddings are used to find relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by using OpenAI Embeddings to find relevant content based on the search query. This makes it easier for users to find the information they need.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI generates knowledge base articles from word, powerpoint, and pdf files. It uses OpenAI Embeddings to understand the content of these files and generate articles that can be added to the knowledge base.
* This article provides an example of how a fictive company in the Employee advocacy groups industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
