BenefitBreeze receives a high volume of customer queries daily, ranging from general inquiries about their services to specific questions about individual benefit plans. The company uses Deskhero's ticket management feature to organize these queries, ensuring that no customer is left unanswered. The AI capabilities of Deskhero are used to suggest replies based on previous tickets, knowledge base articles, and other relevant content, significantly reducing the time taken to respond to customers.
With the help of Deskhero's AI, BenefitBreeze has been able to automate the generation of knowledge base articles from word, powerpoint, and pdf files. This has not only saved the company valuable time but also ensured that their knowledge base is always up-to-date with the latest information.
Deskhero's website scraping feature is used by BenefitBreeze to keep track of changes in regulations and policies related to employee benefits. The AI capabilities of Deskhero analyze the scraped data and alert the company about any important updates, allowing them to stay ahead of the curve.
BenefitBreeze also leverages Deskhero's comprehensive search bar and REST API to integrate their customer support services with their existing systems. This seamless integration has resulted in a more cohesive and efficient workflow.
The advanced AI capabilities of Deskhero have transformed the way BenefitBreeze handles customer support. The company has seen a significant reduction in response times and an increase in customer satisfaction since implementing Deskhero.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically collects data from specified websites. The AI capabilities of Deskhero analyze this data and alert the user about any important updates or changes.
Can Deskhero be integrated with existing systems?
Yes, Deskhero offers a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Employee Benefits Administration Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
