PerkPerfect deals with a wide range of customer queries every day. To manage these queries effectively, the company uses Deskhero's ticket management feature. The AI capabilities of Deskhero suggest replies based on past tickets and other relevant content, significantly speeding up the response time.
PerkPerfect uses Deskhero's AI to automate the creation of knowledge base articles from various file types like word, powerpoint, and pdf. This automation saves the company a lot of time and ensures that their knowledge base is always updated with the latest information.
The company also uses Deskhero's website scraping feature to stay updated with changes in employee benefits regulations and policies. The AI capabilities of Deskhero analyze the scraped data and notify the company about any crucial updates.
PerkPerfect integrates Deskhero's comprehensive search bar and REST API with their existing systems for a more streamlined workflow. This integration has resulted in increased efficiency and productivity.
By leveraging the advanced AI capabilities of Deskhero, PerkPerfect has revolutionized their helpdesk services. The company has seen a significant decrease in response times and a boost in customer satisfaction since implementing Deskhero.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically collects data from specified websites. The AI capabilities of Deskhero analyze this data and alert the user about any important updates or changes.
Can Deskhero be integrated with existing systems?
Yes, Deskhero offers a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Employee Benefits Administration Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
