BenefitBreeze uses Deskhero's structured data lists and custom fields to organize and manage customer inquiries. The AI capabilities of Deskhero analyze previous tickets, knowledge base articles, and other uploaded files to suggest relevant replies, reducing response time.
The AI also enhances the search results in the comprehensive search bar, making it easier for BenefitBreeze's customer service representatives to find relevant information quickly. This has led to a significant reduction in the time taken to resolve customer queries.
BenefitBreeze also leverages Deskhero's AI capabilities to generate knowledge base articles from word, powerpoint, and pdf files. These articles are used to train the AI, further improving its ability to suggest relevant replies.
Deskhero's REST API has enabled BenefitBreeze to integrate the platform with their existing systems seamlessly. This has reduced the need for manual data entry, saving time and reducing errors.
Overall, BenefitBreeze has seen a significant improvement in their customer service efficiency and effectiveness since implementing Deskhero. The advanced AI capabilities of the platform have been instrumental in achieving this.
How has Deskhero's AI capabilities improved BenefitBreeze's customer service?
Deskhero's AI capabilities have improved BenefitBreeze's customer service by suggesting relevant replies to customer inquiries and enhancing search results. This has reduced response time and improved the accuracy of responses.
How does BenefitBreeze use Deskhero's AI to generate knowledge base articles?
BenefitBreeze uses Deskhero's AI to generate knowledge base articles from word, powerpoint, and pdf files. These articles are then used to train the AI, improving its ability to suggest relevant replies.
How has Deskhero's REST API benefited BenefitBreeze?
Deskhero's REST API has enabled BenefitBreeze to seamlessly integrate the platform with their existing systems. This has reduced the need for manual data entry, saving time and reducing errors.
* This article provides an example of how a fictive company in the Employee Benefits Consulting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
