PerkPerfect uses Deskhero's user groups and tickets management features to organize and manage helpdesk inquiries. The AI capabilities of Deskhero analyze previous tickets and other uploaded files to suggest relevant replies, reducing the time taken to resolve inquiries.
The AI also enhances the search results in the comprehensive search bar, making it easier for PerkPerfect's helpdesk representatives to find relevant information quickly. This has led to a significant reduction in the time taken to resolve helpdesk issues.
PerkPerfect also leverages Deskhero's AI capabilities to scrape their website for relevant information. This information is used to train the AI, further improving its ability to suggest relevant replies.
Deskhero's REST API has enabled PerkPerfect to integrate the platform with their existing systems seamlessly. This has reduced the need for manual data entry, saving time and reducing errors.
Overall, PerkPerfect has seen a significant improvement in their helpdesk efficiency since implementing Deskhero. The advanced AI capabilities of the platform have been instrumental in achieving this.
How has Deskhero's AI capabilities improved PerkPerfect's helpdesk services?
Deskhero's AI capabilities have improved PerkPerfect's helpdesk services by suggesting relevant replies to inquiries and enhancing search results. This has reduced the time taken to resolve issues and improved the accuracy of responses.
How does PerkPerfect use Deskhero's AI to scrape their website?
PerkPerfect uses Deskhero's AI to scrape their website for relevant information. This information is then used to train the AI, improving its ability to suggest relevant replies.
How has Deskhero's REST API benefited PerkPerfect?
Deskhero's REST API has enabled PerkPerfect to seamlessly integrate the platform with their existing systems. This has reduced the need for manual data entry, saving time and reducing errors.
* This article provides an example of how a fictive company in the Employee Benefits Consulting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
