Harmony HR Solutions uses Deskhero's AI capabilities to manage their extensive knowledge base, which includes articles, policies, manuals, and presentations. The AI automatically generates knowledge base articles from these resources, saving time and ensuring that all relevant information is easily accessible.
The company also leverages Deskhero's AI to improve their ticket management system. By using OpenAI Embeddings from previous tickets and knowledge base articles, the AI suggests replies to new tickets, speeding up response times and maintaining a high standard of service.
Harmony HR Solutions uses Deskhero's website scraping feature to gather the latest information from relevant websites. The AI capabilities of Deskhero analyze this data and integrate it into the knowledge base, keeping the information up-to-date and relevant.
Deskhero's comprehensive search bar, enhanced by the AI, allows Harmony's clients to easily find the information they need. The AI uses the OpenAI Embeddings to provide the most relevant results based on the search query.
Lastly, Harmony HR Solutions uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero across their entire operation, improving efficiency and client satisfaction.
How does Deskhero's AI improve the knowledge base?
Deskhero's AI automatically generates knowledge base articles from resources such as articles, policies, manuals, and presentations. This saves time and ensures that all relevant information is easily accessible.
How does the AI-enhanced search work?
The search results are enhanced by the AI, which uses the OpenAI Embeddings to provide the most relevant results based on the search query.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Employee Relations Consulting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
