PeopleFirst Consulting has a vast knowledge base consisting of articles, policies, manuals, and presentations. They use Deskhero's AI capabilities to automatically generate knowledge base articles from these resources. This significantly reduces the time spent on manual data entry and ensures that all relevant information is readily available for support staff and clients.
Deskhero's AI also enhances PeopleFirst's ticket management system. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero can suggest replies to new tickets. This not only speeds up response times but also ensures consistency in the quality of responses.
The company also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant websites. The AI capabilities of Deskhero analyze this scraped data and integrate it into the knowledge base, further enriching the information available for support.
Through Deskhero's comprehensive search bar, PeopleFirst's clients can easily find the information they need. The search results are enhanced by the AI, which uses the OpenAI Embeddings to provide the most relevant results.
Finally, PeopleFirst uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the AI capabilities of Deskhero across their entire operation, leading to improved efficiency and customer satisfaction.
How does Deskhero's AI enhance the ticket management system?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies to new tickets. This speeds up response times and ensures consistency in the quality of responses.
How does the AI-enhanced search work?
The search results are enhanced by the AI, which uses the OpenAI Embeddings to provide the most relevant results based on the search query.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Employee Relations Consulting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
