Unionize receives hundreds of inquiries daily from employees about labor laws, union rights, and company policies. With Deskhero, these inquiries are automatically sorted into structured data lists, making it easier for Unionize's support team to manage and prioritize tickets.
The AI capabilities of Deskhero are leveraged to analyze previous tickets and knowledge base articles. This allows the platform to suggest responses based on similar past inquiries, significantly reducing response time and ensuring consistency in the information provided.
Deskhero's AI also enhances the search results within the platform. When an employee searches for a specific topic in the knowledge base, the AI uses OpenAI Embeddings to find the most relevant content, providing the employee with comprehensive and accurate information.
Unionize also utilizes Deskhero's custom fields and user groups features to categorize inquiries based on the type of issue and the department involved. This helps in routing the inquiries to the right personnel, improving the efficiency of the support process.
Through Deskhero's REST API, Unionize integrates the platform with their existing HR systems, providing a seamless experience for both the employees and the support team.
How does Deskhero's AI capabilities help in managing inquiries?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest responses to new inquiries. This reduces response time and ensures consistency in the information provided.
How does Deskhero enhance search results?
Deskhero uses OpenAI Embeddings to analyze the content of the knowledge base and find the most relevant information based on the search query.
Can Deskhero be integrated with other systems?
Yes, through Deskhero's REST API, the platform can be integrated with other systems, providing a seamless experience for users.
* This article provides an example of how a fictive company in the Employee Relations/Labor Relations Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
