Employers United receives a high volume of queries from its members on a daily basis. These queries range from legal advice to HR best practices. To manage this, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero help in sorting and prioritizing these tickets based on their urgency and relevance.
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This helps in finding the most relevant content for each query. The AI then uses ChatGPT to generate suggested replies, significantly reducing the response time.
The knowledge base feature of Deskhero allows Employers United to create a comprehensive repository of information. The AI capabilities of Deskhero enhance the search results by providing the most relevant articles based on the query. This has resulted in a significant reduction in repeated queries.
Deskhero's REST API allows Employers United to integrate the platform with their existing systems. This seamless integration has resulted in a more efficient workflow and improved member satisfaction.
Overall, the advanced AI capabilities of Deskhero have enabled Employers United to provide quick and accurate responses to their members, improving their service quality and member satisfaction.
How does Deskhero's AI prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the tickets and categorize them based on their urgency and relevance. This helps in prioritizing the tickets.
How does Deskhero's AI enhance the search results in the knowledge base?
The AI analyzes the user's query and uses OpenAI Embeddings to find the most relevant articles in the knowledge base. This ensures that the users get the most accurate information for their queries.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems for a seamless workflow.
* This article provides an example of how a fictive company in the Employer associations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
