The Business Leaders Association has a vast repository of information in the form of policies, manuals, presentations, and website content. Managing this information and making it easily accessible to their members is a challenge. They use Deskhero's structured data lists and custom fields to organize this information.
Deskhero's AI capabilities come into play by using OpenAI Embeddings to analyze this vast amount of data and find the most relevant content for each member's query. The AI then uses ChatGPT to generate suggested replies, ensuring quick and accurate responses.
The association also uses Deskhero's knowledge base feature to create articles from Word, PowerPoint, PDF files. The AI enhances the search results by providing the most relevant articles based on the user's query.
Deskhero's REST API allows the association to integrate the platform with their existing systems, resulting in a more efficient workflow and improved member satisfaction.
By leveraging Deskhero's advanced AI capabilities, the Business Leaders Association has been able to manage their knowledge base effectively and provide prompt, precise responses to their members.
How does Deskhero's AI find the most relevant content for each query?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the query and the data in the knowledge base. It then finds the most relevant content based on this analysis.
How does Deskhero's AI generate suggested replies?
Once the AI finds the most relevant content for the query, it uses ChatGPT to generate a suggested reply. This ensures quick and accurate responses.
Can we create knowledge base articles from our existing documents?
Yes, Deskhero allows you to create knowledge base articles from Word, PowerPoint, PDF files. The AI can then use this information to enhance the search results and generate suggested replies.
* This article provides an example of how a fictive company in the Employer associations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
