HomeCare Professionals handles numerous inquiries daily from both employers and job seekers. They use Deskhero's ticket management system to manage these inquiries efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the response time.
With Deskhero's custom fields and structured data lists, HomeCare Professionals can categorize inquiries based on their nature, urgency, and other parameters. This helps in prioritizing and addressing the tickets effectively.
Deskhero's AI capabilities also enhance the search results. When an agent or a customer searches for information, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content.
The knowledge base of HomeCare Professionals is continuously updated with new policies, manuals, and presentations. Deskhero's AI capabilities help in generating articles from these uploaded files, keeping the knowledge base up-to-date and comprehensive.
HomeCare Professionals also uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless workflow. The AI capabilities further enhance this integration by providing relevant insights and suggestions.
How does Deskhero's AI capabilities enhance the ticket management system?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest replies to new tickets. This reduces the response time and improves the efficiency of the ticket management system.
How does Deskhero's AI improve the search results?
When a search is made on Deskhero, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content. This enhances the accuracy and relevance of the search results.
How does Deskhero's AI help in keeping the knowledge base up-to-date?
Deskhero's AI capabilities generate articles for the knowledge base from newly uploaded files like policies, manuals, and presentations. This ensures that the knowledge base is always updated with the latest information.
* This article provides an example of how a fictive company in the Employers of domestic personnel industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
