CareerPath Solutions handles a large volume of inquiries from job seekers and employers worldwide. To manage these effectively, they turned to Deskhero. With its custom email domains and kanban board, they have been able to streamline their ticket management process.
The advanced AI capabilities of Deskhero have played a crucial role in improving their helpdesk services. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for each inquiry.
Deskhero's AI also generates suggested replies using OpenAI's ChatGPT. This has not only reduced response time but also improved the quality of responses, leading to higher customer satisfaction.
The AI-powered comprehensive search bar has made it easier for the support team to find relevant information quickly. It has also improved the usability of their knowledge base, making it a valuable resource for job seekers and employers.
CareerPath Solutions has also benefited from the REST API, which has allowed them to integrate Deskhero with their existing systems, further enhancing their customer service.
How has Deskhero helped CareerPath Solutions manage their inquiries effectively?
Deskhero has helped CareerPath Solutions manage their inquiries effectively with its custom email domains and kanban board for ticket management. The advanced AI capabilities have further improved the process by finding relevant content for each inquiry quickly.
How does Deskhero's AI improve the quality of responses?
Deskhero's AI improves the quality of responses by generating suggested replies using OpenAI's ChatGPT. This ensures that the responses are relevant and accurate, leading to higher customer satisfaction.
How has the REST API enhanced CareerPath Solutions' customer service?
The REST API has allowed CareerPath Solutions to integrate Deskhero with their existing systems. This seamless integration has further streamlined their operations, enhancing their customer service.
* This article provides an example of how a fictive company in the Employment agencies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
