WorkMatch Agency receives numerous inquiries daily from job seekers and employers. To manage these effectively, they implemented Deskhero. With its structured data lists, custom fields, and user groups, they have been able to organize tickets efficiently.
The advanced AI capabilities of Deskhero have been instrumental in improving their helpdesk services. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for each inquiry.
Deskhero's AI also generates suggested replies using OpenAI's ChatGPT. This has not only reduced response time but also improved the quality of responses, leading to an increase in customer satisfaction.
The AI-powered comprehensive search bar has made it easier for the support team to find relevant information quickly. It has also enhanced the usability of their knowledge base, making it a valuable resource for their customers.
Lastly, the REST API has enabled WorkMatch Agency to integrate Deskhero with their existing systems seamlessly, further optimizing their operations.
How has Deskhero improved the ticket management process at WorkMatch Agency?
Deskhero has improved the ticket management process at WorkMatch Agency by organizing tickets efficiently using structured data lists, custom fields, and user groups. The advanced AI capabilities have also reduced the time spent on finding relevant content for each inquiry.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. These suggestions are then processed through OpenAI's ChatGPT to generate relevant responses.
How has the comprehensive search bar enhanced the usability of the knowledge base?
The comprehensive search bar, powered by AI, has made it easier for the support team to find relevant information quickly. This has not only improved the efficiency of the support team but also made the knowledge base a more valuable resource for customers.
* This article provides an example of how a fictive company in the Employment agencies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
