JobFinders Inc. receives hundreds of inquiries daily from job seekers and employers. Managing these inquiries was a daunting task until they adopted Deskhero. With its structured data lists, custom fields, and user groups, they were able to organize tickets efficiently, ensuring no inquiry was overlooked.
The advanced AI capabilities of Deskhero have been a game-changer for JobFinders Inc. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This has significantly reduced the time spent on finding relevant content for each inquiry.
Deskhero's AI also generates suggested replies using OpenAI's ChatGPT, reducing response time and improving the quality of responses. This has led to an increase in customer satisfaction and a reduction in repeat inquiries.
The comprehensive search bar powered by AI has made it easier for the support team to find relevant information quickly. It has also enhanced the usability of their knowledge base, making it a valuable resource for both the support team and their customers.
Lastly, the REST API has enabled JobFinders Inc. to integrate Deskhero with their existing systems seamlessly, further streamlining their operations.
How has Deskhero improved the ticket management process at JobFinders Inc.?
Deskhero has improved the ticket management process at JobFinders Inc. by organizing tickets efficiently using structured data lists, custom fields, and user groups. The advanced AI capabilities have also reduced the time spent on finding relevant content for each inquiry.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. These suggestions are then processed through OpenAI's ChatGPT to generate relevant responses.
How has the comprehensive search bar enhanced the usability of the knowledge base?
The comprehensive search bar, powered by AI, has made it easier for the support team to find relevant information quickly. This has not only improved the efficiency of the support team but also made the knowledge base a more valuable resource for customers.
* This article provides an example of how a fictive company in the Employment agencies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
