JobMaster, with its vast clientele of job seekers and employers, was facing challenges in managing the high volume of support tickets. The company implemented Deskhero to manage and prioritize these tickets effectively. The Kanban board feature allowed the support team to visualize the workflow, identify bottlenecks, and improve efficiency.
The advanced AI capabilities of Deskhero have been instrumental in improving the quality of support provided by JobMaster. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero suggests relevant replies to customer queries. This not only speeds up the response time but also ensures consistency in the quality of support.
Deskhero's AI capabilities also enhance the search results within the platform. By analyzing the content of uploaded files like policies, manuals, presentations, and scraped website data, the AI provides more accurate and relevant search results. This has significantly reduced the time spent by the support team in finding the right information.
With the custom fields feature, JobMaster has been able to tailor the platform to its specific needs. The company can now track the information that matters most to them, such as the source of the ticket, the type of issue, and the resolution time.
Overall, Deskhero has transformed the way JobMaster handles customer support. The platform's AI capabilities have not only improved efficiency but also enhanced the quality of support, leading to higher customer satisfaction.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to suggest relevant replies. The AI analyzes the content and context of the query to provide the most appropriate response.
How does Deskhero enhance search results?
Deskhero's AI improves search results by analyzing the content of uploaded files and scraped website data. It uses this information to provide more accurate and relevant search results.
Can Deskhero be customized to suit specific needs?
Yes, Deskhero offers features like custom fields and custom email domains that allow companies to tailor the platform to their specific needs.
* This article provides an example of how a fictive company in the Employment Services and Job Training industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
