CareerPath offers a wide range of job training courses and resources. With such an extensive knowledge base, managing and retrieving information was becoming increasingly challenging. The company implemented Deskhero to streamline this process.
Deskhero's AI capabilities have been instrumental in managing CareerPath's knowledge base. The AI generates articles from Word, PowerPoint, and PDF files, creating a structured and searchable database. This has significantly reduced the time spent by the support team in finding the right information.
Furthermore, Deskhero's AI enhances the search results within the platform. By analyzing the content of the knowledge base articles and other uploaded files, the AI provides more accurate and relevant search results. This has improved the efficiency of the support team and the quality of support provided to customers.
With the user groups feature, CareerPath has been able to create specific groups for different types of users, such as trainees, trainers, and administrators. This has improved communication and collaboration within the organization.
Overall, Deskhero has transformed the way CareerPath manages its knowledge base. The platform's AI capabilities have not only improved efficiency but also enhanced the quality of support, leading to higher customer satisfaction.
How does Deskhero's AI manage the knowledge base?
Deskhero's AI generates articles from Word, PowerPoint, and PDF files, creating a structured and searchable database. It also enhances search results by analyzing the content of the knowledge base articles and other uploaded files.
What is the user groups feature in Deskhero?
The user groups feature in Deskhero allows companies to create specific groups for different types of users. This improves communication and collaboration within the organization.
How has Deskhero improved the quality of support at CareerPath?
Deskhero's AI capabilities have improved the efficiency of the support team and the quality of support provided to customers. By providing more accurate and relevant search results and suggested replies, the platform has enhanced the overall customer support experience.
* This article provides an example of how a fictive company in the Employment Services and Job Training industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
