SkillBridge, with its diverse range of online courses, receives a high volume of support queries from learners and instructors. The company implemented Deskhero to manage these tickets effectively and improve the quality of support.
Deskhero's advanced AI capabilities have been instrumental in streamlining the ticket management process at SkillBridge. By leveraging OpenAI Embeddings from previous tickets, the AI suggests relevant replies to customer queries. This has significantly reduced the response time and improved the consistency of support.
In addition, Deskhero's AI enhances the search results within the platform. By analyzing the content of uploaded files like course materials and scraped website data, the AI provides more accurate and relevant search results. This has improved the efficiency of the support team and the quality of support provided to customers.
With the REST API, SkillBridge has been able to integrate Deskhero with its existing systems and workflows. This has improved the overall efficiency of the support process and ensured a seamless experience for the support team.
Overall, Deskhero has transformed the way SkillBridge handles customer support. The platform's AI capabilities have not only improved efficiency but also enhanced the quality of support, leading to higher customer satisfaction.
How does Deskhero's AI streamline the ticket management process?
Deskhero's AI leverages OpenAI Embeddings from previous tickets to suggest relevant replies to customer queries. This reduces the response time and improves the consistency of support.
How does Deskhero enhance search results?
Deskhero's AI improves search results by analyzing the content of uploaded files and scraped website data. It uses this information to provide more accurate and relevant search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero offers a REST API that allows companies to integrate the platform with their existing systems and workflows.
* This article provides an example of how a fictive company in the Employment Services and Job Training industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
