EndoCare has a vast patient base, each requiring personalized attention and care. The clinic was struggling with managing the high volume of patient queries and support tickets. They implemented Deskhero to manage their helpdesk services more efficiently.
With Deskhero, EndoCare was able to structure their patient data, manage tickets effectively, and provide timely responses. The platform's custom fields and user groups allowed them to categorize patients based on their specific conditions and treatments, making it easier to address their unique concerns.
The advanced AI capabilities of Deskhero significantly improved EndoCare's response time. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero could suggest relevant replies to patient queries. This not only saved time for the support staff but also ensured that patients received accurate information.
Deskhero's comprehensive search bar and REST API further enhanced the clinic's ability to provide efficient support. The search bar made it easy to find relevant information quickly, while the REST API allowed for seamless integration with other systems in the clinic.
By implementing Deskhero, EndoCare was able to improve their patient support services significantly, resulting in higher patient satisfaction and better overall clinic performance.
How did Deskhero improve EndoCare's response time?
Deskhero's advanced AI capabilities suggested relevant replies to patient queries by leveraging OpenAI Embeddings from previous tickets and knowledge base articles. This saved time for the support staff and ensured that patients received accurate information quickly.
How did Deskhero help in managing patient data?
Deskhero's structured data lists and custom fields allowed EndoCare to categorize patients based on their specific conditions and treatments, making it easier to address their unique concerns.
What other benefits did EndoCare experience from implementing Deskhero?
Apart from improved response time and efficient data management, Deskhero's comprehensive search bar made it easy to find relevant information quickly. The REST API allowed for seamless integration with other systems in the clinic, enhancing overall efficiency.
* This article provides an example of how a fictive company in the Endocrinology industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
