EndoTech provides specialized software solutions for endocrinology clinics and hospitals. They were facing challenges in managing their growing customer support needs. They implemented Deskhero to streamline their helpdesk services and improve their response time.
With Deskhero, EndoTech was able to manage tickets effectively and provide timely responses to their customers. The platform's kanban board made it easy to track the progress of each ticket, ensuring that no customer query was overlooked.
The advanced AI capabilities of Deskhero significantly improved EndoTech's response time. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero could suggest relevant replies to customer queries. This not only saved time for the support staff but also ensured that customers received accurate information.
Deskhero's custom email domains and user groups allowed EndoTech to provide personalized support to their customers. The REST API allowed for seamless integration with their existing systems, enhancing overall efficiency.
By implementing Deskhero, EndoTech was able to streamline their customer support services significantly, resulting in higher customer satisfaction and better overall business performance.
How did Deskhero improve EndoTech's response time?
Deskhero's advanced AI capabilities suggested relevant replies to customer queries by leveraging OpenAI Embeddings from previous tickets and knowledge base articles. This saved time for the support staff and ensured that customers received accurate information quickly.
How did Deskhero help in managing customer support tickets?
Deskhero's kanban board made it easy for EndoTech to track the progress of each ticket, ensuring that no customer query was overlooked. This resulted in efficient ticket management and improved customer support.
What other benefits did EndoTech experience from implementing Deskhero?
Apart from improved response time and efficient ticket management, Deskhero's custom email domains and user groups allowed EndoTech to provide personalized support to their customers. The REST API allowed for seamless integration with their existing systems, enhancing overall efficiency.
* This article provides an example of how a fictive company in the Endocrinology industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
