WealthNest Funds receives a myriad of customer queries every day. Managing these queries efficiently was a significant challenge until they adopted Deskhero. With Deskhero's ticket management feature, WealthNest can now categorize, prioritize, and assign tickets effectively, ensuring prompt resolution of all queries.
Deskhero's advanced AI capabilities have transformed WealthNest's customer support operations. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only speeds up the response time but also ensures the accuracy and relevance of the responses.
The AI also enhances the search results on WealthNest's customer support portal. By understanding the context of the search query, the AI provides more accurate and relevant results, enabling customers to find the information they need quickly and easily.
Additionally, WealthNest uses Deskhero's AI to generate knowledge base articles from various sources. This has significantly reduced the manual effort required to create these articles, while also improving their quality and relevance.
In summary, Deskhero's advanced AI capabilities have empowered WealthNest Funds to offer superior customer support, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI uses OpenAI Embeddings to understand the context of the tickets and categorize, prioritize, and assign them effectively. This ensures prompt resolution of all customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI understands the context of the search query and uses OpenAI Embeddings from various sources to provide more accurate and relevant search results.
How does Deskhero's AI help in generating knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. This significantly reduces the manual effort required to create these articles and improves their quality and relevance.
* This article provides an example of how a fictive company in the Endowment Funds industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
