EndowGrowth Fund receives hundreds of queries daily from its clients regarding fund performance, investment strategies, and more. Managing these queries was a daunting task until they implemented Deskhero. With Deskhero's ticket management feature, the company can now categorize, prioritize, and assign tickets to the right personnel, ensuring no query goes unanswered.
The advanced AI capabilities of Deskhero have been a game-changer for EndowGrowth Fund. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time and improving customer satisfaction.
Deskhero's AI also enhances the search results on EndowGrowth Fund's customer support portal. By understanding the context of the search query, the AI provides more accurate and relevant results, making it easier for clients to find the information they need.
Furthermore, EndowGrowth Fund uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This has not only reduced the manual effort required to create these articles but also improved their quality and relevance.
Overall, Deskhero's advanced AI capabilities have enabled EndowGrowth Fund to provide superior customer support, leading to increased client satisfaction and retention.
How does Deskhero's AI improve the response time?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies to customer queries. This significantly reduces the time taken to draft a response, thereby improving the overall response time.
How does Deskhero's AI enhance search results?
Deskhero's AI understands the context of the search query and uses OpenAI Embeddings from various sources to provide more accurate and relevant search results.
How does Deskhero's AI help in generating knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. This reduces the manual effort required to create these articles and improves their quality and relevance.
* This article provides an example of how a fictive company in the Endowment Funds industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
