SecureFuture Endowment deals with a large volume of customer queries daily. Managing these queries effectively was a challenge until they implemented Deskhero. The platform's ticket management feature allows SecureFuture to categorize, prioritize, and assign tickets efficiently, ensuring timely resolution of all queries.
Deskhero's advanced AI capabilities have revolutionized SecureFuture's helpdesk services. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only reduces the response time but also ensures that the responses are accurate and relevant.
The AI also enhances the search functionality on SecureFuture's customer support portal. It understands the context of the search query and provides more precise and relevant results, making it easier for customers to find the information they need.
Moreover, SecureFuture uses Deskhero's AI to generate knowledge base articles from various sources. This has significantly reduced the time and effort required to create these articles, while also improving their quality and relevance.
In conclusion, Deskhero's advanced AI capabilities have helped SecureFuture Endowment to enhance its helpdesk services, resulting in improved customer satisfaction and loyalty.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI uses OpenAI Embeddings to understand the context of the tickets and categorize, prioritize, and assign them efficiently. This ensures timely resolution of all customer queries.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI understands the context of the search query and uses OpenAI Embeddings from various sources to provide more precise and relevant search results.
How does Deskhero's AI help in creating knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. This significantly reduces the time and effort required to create these articles and improves their quality and relevance.
* This article provides an example of how a fictive company in the Endowment Funds industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
