PowerGrid Solutions receives a high volume of customer queries daily, ranging from technical issues to product inquiries. With Deskhero's advanced AI capabilities, these queries are automatically sorted into structured data lists based on their nature, allowing the support team to prioritize and address them more efficiently.
The AI also leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to generate suggested replies. This has drastically reduced the response time and improved customer satisfaction.
Deskhero's AI capabilities also enhance the search results in the knowledge base. When a customer searches for a solution, the AI uses the embeddings to find the most relevant content, making it easier for customers to find the information they need.
Furthermore, PowerGrid Solutions uses Deskhero's custom fields and user groups features to categorize their customers and tailor their support services accordingly. This personalized approach has led to an increase in customer loyalty and retention.
Lastly, the REST API provided by Deskhero allows PowerGrid Solutions to integrate their existing systems with the platform, ensuring a seamless transition and maximizing the benefits of the AI capabilities.
How does Deskhero's AI improve the efficiency of our support services?
Deskhero's AI sorts customer queries into structured data lists, generates suggested replies using OpenAI Embeddings, and enhances search results in the knowledge base. This leads to faster response times and more effective support services.
Can we customize Deskhero to suit our specific needs?
Yes, Deskhero offers features like custom fields and user groups that allow you to categorize your customers and tailor your support services accordingly.
Can we integrate our existing systems with Deskhero?
Yes, Deskhero provides a REST API that allows you to integrate your existing systems with the platform.
* This article provides an example of how a fictive company in the Energy Storage Solutions and Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
