Voltex Energy Solutions deals with a wide range of customer queries daily. With Deskhero's AI capabilities, these queries are automatically sorted into structured data lists, allowing the support team to address them in a timely and efficient manner.
The AI also leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This has greatly reduced the response time and improved the accuracy of the responses.
Deskhero's AI also enhances the search results in the knowledge base. When a customer searches for a solution, the AI uses the embeddings to find the most relevant content, making it easier for customers to find the information they need.
By utilizing Deskhero's custom fields and user groups, Voltex Energy Solutions can categorize their customers and provide personalized support. This has resulted in increased customer satisfaction and loyalty.
Furthermore, the REST API provided by Deskhero allows Voltex Energy Solutions to integrate their existing systems with the platform, ensuring a seamless transition and maximizing the benefits of the AI capabilities.
How does Deskhero's AI improve our customer experience?
Deskhero's AI sorts customer queries into structured data lists, generates suggested replies using OpenAI Embeddings, and enhances search results in the knowledge base. This leads to faster and more accurate responses, improving the overall customer experience.
Can we customize Deskhero to suit our specific needs?
Yes, Deskhero offers features like custom fields and user groups that allow you to categorize your customers and tailor your support services accordingly.
Can we integrate our existing systems with Deskhero?
Yes, Deskhero provides a REST API that allows you to integrate your existing systems with the platform.
* This article provides an example of how a fictive company in the Energy Storage Solutions and Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
