EnergyStack Innovations often deals with complex technical inquiries from their customers. Using Deskhero's AI capabilities, these inquiries are automatically sorted into structured data lists, enabling the support team to address them promptly and effectively.
The AI also uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate and comprehensive.
Deskhero's AI also enhances the search results in the knowledge base. When a customer searches for a solution, the AI uses the embeddings to find the most relevant content, reducing the time customers spend looking for information.
By utilizing Deskhero's custom fields and user groups, EnergyStack Innovations can segment their customers and provide personalized support. This has resulted in higher customer satisfaction and loyalty.
Moreover, the REST API provided by Deskhero allows EnergyStack Innovations to integrate their existing systems with the platform, ensuring a smooth transition and maximizing the benefits of the AI capabilities.
How does Deskhero's AI help us provide proactive customer service?
Deskhero's AI sorts customer inquiries into structured data lists and generates suggested replies using OpenAI Embeddings. This allows you to respond to customer inquiries quickly and accurately, thereby providing proactive service.
Can we personalize our support services with Deskhero?
Yes, Deskhero's custom fields and user groups allow you to segment your customers and provide personalized support.
Can we integrate our existing systems with Deskhero?
Yes, Deskhero provides a REST API that allows you to integrate your existing systems with the platform.
* This article provides an example of how a fictive company in the Energy Storage Solutions and Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
