EngineRevolution receives hundreds of customer queries daily, ranging from simple inquiries to complex technical issues. With Deskhero, they are able to manage these tickets effectively, leveraging the platform's AI capabilities to provide quick and accurate responses.
The AI feature of Deskhero uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This helps in finding relevant content which is then processed through OpenAI's ChatGPT to generate suggested replies.
This has significantly improved EngineRevolution's response time, as the AI-generated suggestions help the customer support team to quickly formulate accurate responses. The AI also enhances search results, making it easier for the team to find relevant information.
Moreover, the AI capabilities have also been instrumental in expanding EngineRevolution's knowledge base. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from websites, thereby enriching the knowledge base with valuable information.
Overall, Deskhero's AI capabilities have not only streamlined EngineRevolution's customer support system but also improved their service quality by providing quick and accurate responses to customer queries.
How does Deskhero's AI enhance the response time?
Deskhero's AI uses OpenAI Embeddings to analyze past tickets and other resources to generate suggested responses. This helps the customer support team to quickly formulate accurate responses, thereby improving the response time.
How does Deskhero's AI improve the search results?
The AI capabilities of Deskhero enhance search results by analyzing past tickets, knowledge base articles, and other resources to provide the most relevant information.
How does Deskhero's AI contribute to the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from websites. This enriches the knowledge base with valuable information.
* This article provides an example of how a fictive company in the Engine Repair and Replacement industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
