MotorMasters has a vast knowledge base consisting of manuals, policies, presentations, and more. Managing this data and making it accessible for customer support was a challenge until they started using Deskhero.
With Deskhero's AI capabilities, MotorMasters can now easily manage their knowledge base. The AI uses OpenAI Embeddings to analyze the data and generate articles from Word, PowerPoint, PDF files. It can even scrape data from websites to enrich the knowledge base.
The AI also enhances the search bar, making it easy for the customer support team to find relevant information quickly. This has significantly improved their response time and the quality of support provided to the customers.
Moreover, the AI also generates suggested replies based on the analyzed data. This not only speeds up the response time but also ensures that the responses are accurate and helpful.
By leveraging Deskhero's AI capabilities, MotorMasters has significantly improved their knowledge management and customer support, providing a better experience for their customers.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI uses OpenAI Embeddings to analyze the data in the knowledge base and generate articles from Word, PowerPoint, PDF files. It can even scrape data from websites to enrich the knowledge base.
How does Deskhero's AI improve the search functionality?
Deskhero's AI enhances the search bar by analyzing the data in the knowledge base and providing the most relevant information quickly.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies based on the analyzed data from past tickets, knowledge base articles, and other resources. This helps in providing quick and accurate responses to customer queries.
* This article provides an example of how a fictive company in the Engine Repair and Replacement industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
