TurboFix receives a high volume of customer queries every day. Managing these queries and providing timely responses was a challenge until they adopted Deskhero.
Deskhero's AI capabilities have transformed TurboFix's customer support system. The AI uses OpenAI Embeddings to analyze past tickets, knowledge base articles, and other resources to generate suggested replies. This has significantly improved their response time and the accuracy of their responses.
The AI also enhances the search functionality, making it easy for the customer support team to find relevant information quickly. This not only improves the response time but also the quality of support provided to the customers.
Moreover, the AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from websites. This has enriched TurboFix's knowledge base, making it a valuable resource for both the customer support team and the customers.
By leveraging Deskhero's AI capabilities, TurboFix has significantly improved their customer support efficiency, providing a better experience for their customers.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to analyze past tickets and other resources to generate suggested replies. This helps the customer support team to quickly formulate accurate responses, thereby improving the response time.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI enhances the search functionality by analyzing the data in the knowledge base and providing the most relevant information quickly.
How does Deskhero's AI contribute to the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from websites. This enriches the knowledge base with valuable information.
* This article provides an example of how a fictive company in the Engine Repair and Replacement industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
