DesignMaster Engineering provides a broad spectrum of engineering and design services to clients worldwide. With such a diverse client base, the company was struggling to manage the high volume of customer queries and provide accurate responses in a timely manner.
Deskhero's advanced AI capabilities offered the ideal solution. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies, greatly increasing the response accuracy and reducing the time spent on each ticket.
Additionally, the AI capabilities enhanced the search results within the knowledge base. Customers were able to find relevant information more quickly, reducing the number of tickets raised and allowing customer service representatives to focus on more complex issues.
Deskhero's custom fields and structured data lists allowed DesignMaster to effectively categorize and prioritize tickets. The kanban board provided a visual representation of the tickets, aiding in efficient management and progress tracking.
Overall, Deskhero's advanced AI capabilities have greatly improved DesignMaster's customer support services, increased response accuracy, and enhanced customer satisfaction.
How does Deskhero's AI capabilities increase response accuracy?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This not only speeds up the response time but also increases the accuracy of the responses.
How does Deskhero enhance the search results within the knowledge base?
Deskhero uses AI to analyze the content of the knowledge base and provide more relevant search results. This enables customers to find the information they need more quickly, reducing the number of tickets raised.
How does Deskhero aid in efficient management and progress tracking of tickets?
Deskhero's kanban board provides a visual representation of the tickets, making it easier for the team to manage and track progress. The custom fields and structured data lists also allow for effective categorization and prioritization of tickets.
* This article provides an example of how a fictive company in the Engineering and Design Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
