NanoTech Innovations receives complex technical queries from clients regularly. Before Deskhero, their support team struggled to keep up with the volume of tickets and provide accurate, timely responses. With Deskhero's ticket management and AI capabilities, the company can now efficiently handle the high volume of tickets and ensure that each client receives a prompt, accurate response.
The AI-powered knowledge base has revolutionized the way NanoTech Innovations' support team operates. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero provides the support team with relevant content suggestions. This feature has significantly reduced the time spent on researching and drafting responses.
Deskhero's AI also improves the search results within the platform. When the support team searches for information to resolve a ticket, the AI uses embeddings to find the most relevant content. This feature has greatly improved the speed and accuracy of information retrieval.
Through Deskhero's REST API, NanoTech Innovations has integrated the platform with their existing systems. This integration has simplified their workflow and ensured data consistency across different platforms.
Since implementing Deskhero, NanoTech Innovations has seen a marked improvement in their support team's efficiency and customer satisfaction. The advanced AI capabilities have enabled the team to manage a high volume of complex tickets effectively and provide accurate, timely responses.
How does Deskhero's AI improve the efficiency of the support team?
Deskhero's AI improves the efficiency of the support team by automatically categorizing and prioritizing tickets, suggesting relevant content from the knowledge base, and enhancing the search results within the platform.
How does the AI-powered knowledge base work?
The AI-powered knowledge base uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant content to the support team.
How has Deskhero improved the search results within the platform?
Deskhero's AI uses embeddings to enhance the search results within the platform. It analyzes the search query and finds the most relevant content from the knowledge base, previous tickets, uploaded files, and scraped website data.
* This article provides an example of how a fictive company in the Engineering-related applied scientific research industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
