RailwayTech Solutions receives numerous customer queries and service requests every day. The company uses Deskhero's AI capabilities to manage these requests efficiently. The AI analyses previous tickets and knowledge base articles to suggest possible solutions, helping the support team resolve issues faster.
Deskhero's custom fields and structured data lists allow RailwayTech Solutions to categorize and prioritize tickets based on their urgency and complexity. This feature, combined with the Kanban board, helps the support team manage their workflow more effectively.
The AI-powered comprehensive search bar in Deskhero enables RailwayTech Solutions to quickly find relevant information from their extensive database of previous tickets, knowledge base articles, and uploaded files. This feature significantly reduces the time spent on searching for information and increases the productivity of the support team.
RailwayTech Solutions also uses Deskhero's AI capabilities to generate knowledge base articles from word, powerpoint, and pdf files. These articles are then used to provide quick and accurate responses to customer queries. The AI also enhances search results by finding relevant content from the company's scraped website data.
Finally, RailwayTech Solutions uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows the company to leverage the full potential of Deskhero's AI capabilities, improving their helpdesk services and enhancing customer satisfaction.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI analyses previous tickets and knowledge base articles to suggest possible solutions, helping the support team resolve issues faster.
How does Deskhero's AI enhance search results?
The AI-powered comprehensive search bar in Deskhero finds relevant information from the extensive database of previous tickets, knowledge base articles, and uploaded files. It also enhances search results by finding relevant content from the company's scraped website data.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI generates knowledge base articles from word, powerpoint, and pdf files. These articles are then used to provide quick and accurate responses to customer queries.
* This article provides an example of how a fictive company in the Engineering Services for Rails and Tracks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
