Trackline Engineers handles a large number of customer queries daily, ranging from technical issues to service inquiries. The company uses Deskhero's AI capabilities to manage these tickets effectively. The AI analyses previous tickets and knowledge base articles to suggest possible solutions, reducing the time spent on each ticket and increasing the efficiency of the support team.
With Deskhero's custom fields and structured data lists, Trackline Engineers can categorize and prioritize tickets based on their urgency and complexity. This feature, combined with the Kanban board, allows the support team to visualize and manage their workflow better.
The AI-powered comprehensive search bar in Deskhero enables Trackline Engineers to quickly find relevant information from their vast database of previous tickets, knowledge base articles, and uploaded files. This feature significantly reduces the time spent on searching for information and increases the productivity of the support team.
Trackline Engineers also uses Deskhero's AI capabilities to generate knowledge base articles from word, powerpoint, and pdf files. These articles are then used to provide quick and accurate responses to customer queries. The AI also enhances search results by finding relevant content from the company's scraped website data.
Finally, Trackline Engineers uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows the company to leverage the full potential of Deskhero's AI capabilities, improving their customer support operations and enhancing customer satisfaction.
How does Deskhero's AI help in managing tickets?
Deskhero's AI analyses previous tickets and knowledge base articles to suggest possible solutions, reducing the time spent on each ticket and increasing the efficiency of the support team.
How does Deskhero's AI enhance search results?
The AI-powered comprehensive search bar in Deskhero finds relevant information from the vast database of previous tickets, knowledge base articles, and uploaded files. It also enhances search results by finding relevant content from the company's scraped website data.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI generates knowledge base articles from word, powerpoint, and pdf files. These articles are then used to provide quick and accurate responses to customer queries.
* This article provides an example of how a fictive company in the Engineering Services for Rails and Tracks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
