Innovatech Solutions deals with a high volume of technical queries daily. Prior to Deskhero, managing these queries was challenging and time-consuming. However, with Deskhero's AI-powered ticket management system, they were able to automate the process, resulting in faster and more accurate responses.
The custom email domains feature allowed Innovatech to create a professional and consistent image in their communications. The user groups feature enabled them to efficiently manage their support team and assign tasks based on expertise and availability.
Deskhero's AI capabilities utilized OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content was then processed by OpenAI's ChatGPT to generate suggested replies, drastically reducing the time spent on formulating responses.
The AI-enhanced search results provided quick access to relevant information, aiding the support team in addressing complex technical queries. The knowledge base articles generated from Word, PowerPoint, PDF files, and scraped website data served as a comprehensive resource for the team.
With the REST API, Innovatech was able to integrate Deskhero with their existing software, creating a unified and efficient workflow. The result was a significant improvement in their helpdesk services, leading to increased customer satisfaction.
How does Deskhero's AI improve helpdesk services?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, reducing response times and improving accuracy.
Can Deskhero be integrated with existing software?
Yes, Deskhero provides a REST API that allows for integration with existing software, creating a unified and efficient workflow.
How does Deskhero assist in handling technical queries?
Deskhero's AI-enhanced search results provide quick access to relevant information, aiding in addressing technical queries. The platform also generates knowledge base articles from various sources, providing a comprehensive resource for the support team.
* This article provides an example of how a fictive company in the Engineers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
