Blueprint Solutions was struggling with a high volume of customer support tickets and a slow response time. They needed a solution that could help them manage their tickets more efficiently and improve their response time.
With Deskhero, Blueprint was able to automate their ticket management process. The platform's AI capabilities used OpenAI Embeddings from previous tickets to categorize incoming tickets based on their content. This not only reduced the time spent on ticket management but also improved the accuracy of ticket assignment.
Deskhero's AI also improved the search functionality of Blueprint's knowledge base. By using OpenAI Embeddings from knowledge base articles and uploaded files like policies and manuals, the AI was able to generate more relevant search results. This reduced the number of support tickets by making it easier for customers to find the information they needed.
Furthermore, Deskhero's AI capabilities were used to generate suggested replies to customer queries. By analyzing previous responses and relevant knowledge base articles, the AI was able to suggest accurate and helpful responses. This not only improved response times but also ensured consistency in the quality of support provided.
Overall, Deskhero's AI capabilities have enabled Blueprint Solutions to enhance their customer support efficiency, improve response times, and increase customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets to categorize incoming tickets based on their content. This automates the ticket management process and improves the accuracy of ticket assignment.
How does Deskhero's AI improve the search functionality of the knowledge base?
Deskhero's AI uses OpenAI Embeddings from knowledge base articles and uploaded files to generate more relevant search results. This makes it easier for customers to find the information they need and reduces the number of support tickets.
How does Deskhero's AI generate suggested replies?
Deskhero's AI analyzes previous responses and relevant knowledge base articles to generate suggested replies to customer queries. This ensures that responses are accurate and helpful, improving response times and the quality of support provided.
* This article provides an example of how a fictive company in the Enterprise Architecture Consulting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
