EcoLife Sciences deals with a wide range of queries, from simple questions about their services to complex technical inquiries about their research. With Deskhero's AI capabilities, they can automatically generate suggested replies based on previous tickets, knowledge base articles, and other data sources. This has significantly reduced the time spent on each ticket and improved the accuracy of the responses.
The AI also enhances the search results within the platform. When a query is submitted, the AI quickly scans through the available data and provides the most relevant information. This has not only improved the response time but also the relevance of the responses.
Deskhero's AI capabilities have also been instrumental in managing their knowledge base. The AI can generate articles from various file types, making it easier for the support team to keep the knowledge base updated with the latest research and developments.
Furthermore, the AI can scrape data from EcoLife's website to ensure that the information in the knowledge base is always current. This has eliminated the need for manual updates and has significantly reduced the workload of the support team.
In conclusion, Deskhero's AI capabilities have revolutionized the way EcoLife Sciences manages its helpdesk services. It has improved efficiency, response time, and the relevance of responses, leading to increased customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a query is submitted, the AI scans through all the available data and uses OpenAI Embeddings to provide the most relevant information. This improves both the speed and relevance of the search results.
How does Deskhero's AI manage the knowledge base?
The AI can generate articles from various file types, and scrape data from the company's website. This ensures that the knowledge base is always updated with the latest information.
* This article provides an example of how a fictive company in the Environmental Biotechnology Research and Development industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
