BioGreen Innovations receives numerous inquiries daily, ranging from technical questions about their research to general queries about environmental biotechnology. With Deskhero's advanced AI capabilities, they can automatically generate suggested replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This greatly reduces the time spent by their support team on each ticket.
The AI also enhances the search results within the platform. When a customer submits a query, the AI quickly scans through the vast amount of data available and provides the most relevant information. This has not only improved the response time but also the quality of the responses.
Deskhero's AI capabilities have also been instrumental in managing their knowledge base. The AI can generate articles from Word, PowerPoint, and PDF files, making it easier for the support team to keep the knowledge base updated with the latest research and developments.
Moreover, the AI can scrape data from BioGreen's website to ensure that the information in the knowledge base is always up-to-date. This has eliminated the need for manual updates and has significantly reduced the workload of the support team.
Overall, Deskhero's AI capabilities have transformed the way BioGreen Innovations manages its customer support and helpdesk services. It has improved efficiency, response time, and the quality of responses, leading to increased customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a query is submitted, the AI scans through all the available data and uses OpenAI Embeddings to provide the most relevant information. This improves both the speed and quality of the search results.
How does Deskhero's AI manage the knowledge base?
The AI can generate articles from Word, PowerPoint, and PDF files, and scrape data from the company's website. This ensures that the knowledge base is always updated with the latest information.
* This article provides an example of how a fictive company in the Environmental Biotechnology Research and Development industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
