EcoCheck deals with a high volume of customer queries regarding environmental compliance. With Deskhero's advanced AI capabilities, they can now generate suggested replies based on previous tickets, knowledge base articles, and uploaded files, significantly reducing response times.
The AI-powered comprehensive search bar has been instrumental in improving the accuracy of EcoCheck's responses. By leveraging OpenAI Embeddings, it finds relevant content from a variety of sources, ensuring customers receive accurate and up-to-date information.
EcoCheck uses Deskhero's website scraping feature to keep their knowledge base current with the latest environmental regulations. The AI uses this data to enhance search results and reply suggestions, ensuring customers are always informed about the latest compliance requirements.
Deskhero's custom fields and structured data lists have made ticket management more efficient for EcoCheck. Tickets can be categorized and managed more effectively, freeing up the support team to focus on customer service.
Finally, EcoCheck uses Deskhero's REST API to integrate the platform with their existing systems. This has streamlined their operations, making it easier to manage customer interactions and track performance.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
What benefits does the AI-enhanced search bar provide?
The AI-enhanced search bar uses OpenAI Embeddings to find relevant content from various sources. This ensures that customers receive accurate and timely responses to their inquiries.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. This can help streamline your operations and improve the management of customer interactions.
* This article provides an example of how a fictive company in the Environmental Compliance Auditing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
