GreenAudit receives numerous queries daily from clients about complex environmental regulations and compliance requirements. Using Deskhero's advanced AI capabilities, they can now quickly generate suggested replies based on previous tickets, knowledge base articles, and uploaded files like policies and manuals.
The AI-powered comprehensive search bar has been a game-changer for GreenAudit's support team. It leverages OpenAI Embeddings to find relevant content from various sources, making it easier to provide accurate and timely responses to client inquiries.
GreenAudit also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest environmental regulations. The AI then uses this scraped data to enhance search results and reply suggestions, ensuring their clients always receive the most current information.
With Deskhero's custom fields and structured data lists, GreenAudit can efficiently manage and categorize their tickets. This has significantly reduced the time spent on ticket management, allowing the support team to focus more on providing excellent customer service.
Lastly, GreenAudit uses Deskhero's REST API to integrate their existing systems with the platform. This seamless integration has further streamlined their operations, making it easier to track and manage customer interactions.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings to find relevant content from various sources, including previous tickets, knowledge base articles, uploaded files, and scraped website data. This makes it easier to provide accurate and timely responses to client inquiries.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate your existing systems with the platform. This can help streamline your operations and make it easier to track and manage customer interactions.
* This article provides an example of how a fictive company in the Environmental Compliance Auditing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
